Cross-agency projects
Snapshot of the Jobseeker journey map with a focus on onboarding
Through the MyGov Notifications and Customer Success pilots, I led the design and delivery of key service artefacts to support DEWR’s cross-agency collaboration with Services Australia. We validated the jobseeker journey map, co-designed and tested notification flows across DEWR and myGov, and synthesised research insights from jobseekers, student nurses, frontline staff, and stakeholders. The work included Figma prototypes, co-design workshops, service blueprints, and detailed reports on backend pain points and service opportunities.
These efforts resulted in a validated notification framework and confirmed the viability of using myGov as a scalable communications channel. The pilots also strengthened cross-agency relationships and set a precedent for evidence-based, human-centred design within government. Importantly, the project supported junior designers to grow their capabilities and left behind a foundation of insights, artefacts, and working practices to guide future service improvements.
Prototype screens used for Workforce Australia notifications to a jobseeker
Prototype screens used for myGov notifications for a student nurse
