Your rights, crime and the law

Too many websites were being created where customers had to know the inner workings of each level of government to find what they needed. The goal was to design an experience for customers so they could find information and services 24 hours, 7 days a week about topics they needed which allowed them to use easily so they could then get on with their day.

The result was a customer tested topic based digital product which is delivered through a decentralised publishing model using Squiz and indexed to TeamSite. Following customer principles of simple to use, easy to find, personalised and guided the website delivered content for over 5 different Queensland Government agencies including Births, deaths and marriages, Justice of the Peace, Corrections, Police and Fair Trading. 

As the project manager I lead by example a team of content writers, digital strategists, publishers, front-end developers and web designers using agile practices, customer-centric methodology and test and learn.

Customer fulfillment was also key to the success of the design and experience. The Family History research service allowed customers to not only search for family members, but also purchase birth, death and marriage certificates and receive them immediately.  

To this day the website continues to be used and built on.