I’m passionate about driving data-driven value to empower clients, customers, and employees alike. My expertise lies at the intersection of business efficiency, information technology, and human capability, enabling innovation and sustainable growth. I’m currently seeking opportunities where I can leverage these strengths to create meaningful impact and help organisations transform through smart, strategic solutions.

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EMPLOYMENT EXPERIENCE

Senior Service Designer → Department of Employment and Workplace Relations (Contract)

Customer Experience Design Lead → Department of Transport and Main Roads, Queensland Government (Contract)

Global Intentional Experience Lead → GHD (Contract)

Global CX Transformation Guide → GHD (Contract)

Senior Design Lead → Australian Retirement Trust

Manager, Digital Maturity → Department of Transport and Main Roads, Queensland Government

Manager, Digital Solutions → TransLink, Queensland Government

Manager, Web Services → Department of Education and Training, Queensland Government

Customer Insight Manager One-Stop Shop → Department of Innovation, Science, Information Technology and the Arts, Queensland Government

Principal Project Manager, Your rights, crime and the law franchise → Department of Justice and Attorney-General, Queensland Government

Senior Web Officer/Online Officer → Department of Justice and Attorney-General, Queensland Government

EDUCATION

Bachelor of Psychological Science → Griffith University

Master of Business Administration (MBA) → UNSW (Graduate 2028)